William Friend
ATM Availability
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ATM Security Framework
The modern ATM is not just a cash dispenser; it is a complex, high-risk endpoint running a full-fledged OS like Windows. This reframes the ATM as a specialized…
4 min read
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Interactive Story of the ATM
The Story of the ATM: 50 Years of Financial Transformation The ATM Story The Rise The Turning Point The U.S. Paradox The Future From Mechanical Marvel to Financial…
4 min read
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FFIEC Reports: A Look at Call Reports and UBPRs
Financial institutions in the United States are subject to rigorous oversight, a key component of which is regular reporting to the Federal Financial Institutions Examination Council (FFIEC). Two…
4 min read
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Are You Raging? You’re Not Alone: What the Customer Rage Study Means for You and Your Bank
For banks looking to build loyalty and avoid the financial and reputational damage of customer rage, the path forward is clear. It requires a fundamental shift from viewing…
4 min read
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The Human Touch in a Digital Age: Why Banks Are Reinvesting in Physical Branches
Five to ten years ago, the prevailing wisdom was that the future of banking was purely digital. The focus was on migrating customers to online and mobile platforms,…
4 min read
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Microsoft’s Blueprint for Human-Centered AI: Key Lessons for Banks
Westerville, OH – As financial institutions increasingly turn to artificial intelligence to innovate and streamline services, Microsoft’s Human-AI eXperience (HAX) Toolkit offers a critical framework for ensuring these…
4 min read
