William Friend | Executive IT Leader | ATM & Business Resiliency Expert
A strategic and visionary technology leader, William Friend has built a distinguished 20+ year career at the complex intersection of ATM operations, IT security, and business continuity. He possesses a unique and comprehensive understanding of the entire ATM ecosystem, from the XFS layer and transaction processing to architectural risk and fraud prevention.
Throughout a 19-year tenure at Diebold Nixdorf and his current role managing the ATM software stack at Huntington National Bank, Bill has consistently delivered secure, cutting-edge solutions. He excels at modernizing operations and leading digital transformations, building highly accountable teams that drive results. His expertise lies in developing multi-layered monitoring systems and managing multi-vendor environments that enhance customer satisfaction while minimizing technology risks.
Bill’s leadership philosophy is informed by an intense focus on self-awareness and continuous learning, drawing inspiration from an extensive reading list on leadership and management. He is a servant leader at heart, dedicated to inspiring his teams and ensuring operational resilience through meticulous strategic planning and incident management.
As a forward-thinking hobbyist, Bill actively explores AI tools like ChatGPT and Midjourney to enhance productivity, demonstrating a commitment to lifelong learning and practical innovation.
Based in Westerville, OH Let’s Connect: William Friend | LinkedIn | [email protected]